THE AMAZING HAWAIIAN MICRO-LOBSTERS!™
MAIL ORDER SECTION
MICRO-LOBSTER LIMITED WARRANTY
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                It is impossible to give an ironclad warranty once the Micro-Lobster Introductory Aquariums (with or without Canister Light Kits) are out of our control.   Our True Indoor Bonsai Limited Warranty covers only plants shipped directly from the nursery but does not cover plants purchased from our retailer accounts. But because the Micro-Lobster Introductory Aquariums still have not been on the market long enough to be fully tested, we will exhibit good faith and pledge to quickly resolve and address problems even when the Micro-Lobsters were purchased from our licensed dealers and handcarried home.   But because of the high expertise required, we will not take responsibility for Micro-Lobsters shipped by others. We require that customers also exhibit good faith and provide purchase date, proof of purchase, where purchased, and respond to requests for additional information. 

                FUKU-BONSAI'S MICRO-LOBSTER LIMITED WARRANTY:  "Fuku-Bonsai pledges fairness and guarantees safe arrival of items that we ship; and if your Micro-Lobster item is received in unsatisfactory or damaged condition, CONTACT FUKU-BONSAI BY FAX OR EMAIL WITHIN 10 DAYS with a written report to formally register a claim.  A verbal phone message will not be sufficient to register a claim."

               6-MONTHS LIMITED MICRO-LOBSTER WARRANTY:  "If you follow all directions including no feeding, keeping in low light and above 65F; and the system crashes and all Micro-Lobsters die, we will replace the Micro-Lobsters upon completion of the survey form on the website with a dated copy of proof of purchase. In the event the system crashes after 6 months, we will provide the original number of Micro-Lobsters for a reasonable fee to cover creatures, packing, and shipping costs."

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QUESTIONNAIRE TO REQUEST ASSISTANCE OR REPORT PROBLEMS
(Please copy and paste into an email and send to david@fukubonsai.com)

Name:

Street address, City, State and ZIP:

Day phone number, evening phone number, and email address:

Micro-Lobster item number and/or description;  ID# and packer:

Date and place purchased:

Description of light situation:

Was the unit ever allowed to go higher than 85F or lower than 65F?

Were the Micro-Lobsters ever fed? If so, what feed was used?

Has any water ever been added to the aquarium? What kind of water? How much? When?

Comments, possible ideas,  recommendations, etc.

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               TO OUR MICRO-LOBSTER CUSTOMERS:  Pioneering a new field is exciting and I request input we introduce and build our second specialty. Direct customer feedback is the ideal way to spot areas needing improvements.  A lot of research has gone into this project and we have received extensive assistance from those that are amongst the most knowledgeable in Hawaii's aquaculture academic, regulatory, or hobby community. Do you have stories or photos that you'd like to share? As I build the informational website, do you have questions or subject information that should be included? Please contact me directly. I also invite your constructive criticism, comments, and recommendations!   ~~~David W. Fukumoto, president & founder, Fuku-Bonsai Inc.

QUESTIONNAIRE TO PROVIDE FEEDBACK
(Please copy, paste into an email and send to david@fukubonsai.com)

Name:

Street address, City, State and ZIP:

Day phone number, evening phone number, and email address:

Micro-Lobster item number and/or description;  ID# and packer:

Date and place purchased:

Constructive  criticism, comments, and recommendations:

 

***   Return to Fuku-Bonsai Home Page     ***  Return to Micro-Lobster Home Page
***  Go to Micro-Lobster Mail Order Portal Page    ***   Go to Micro-Lobster Products & Prices
***   Go to Micro-Lobster Order Form
Fuku-Bonsai 2003          You are cordially invited to visit the home of the Micro-Lobsters at
   FUKU-BONSAI CULTURAL CENTER & HAWAII STATE BONSAI REPOSITORY
     17-856 Olaa Road (PO Box 6000), Kurtistown, Hawaii 96760
     Phone (808) 982-9880;  FAX (808) 982-9883
     Email:  sales@fukubonsai.com    URL:  www.fukubonsai.com or www.micro-lobster.com