Every organization is unique and must have some stated core beliefs and values that serve as the basis for mutual win-win relationships. The Fuku-Bonsai Promotional Partner Program is based upon the following:
- STATEMENT OF PHILOSOPHY
Fuku-Bonsai is committed to high standards, prompt, personalized service and fairness. It promotes the caring of each staffer in a family concept. It stands for perseverance, integrity and credibility.
THE GOLD-PLATED RULE: Treat others with respect, courtesy and justice. Seek long-term "win-win" relationships and create a positive environment. Preserve the Aloha Spirit for our guests and ourselves.
LEARN & TEACH. Learn and practice innovative standards. Suggest changes and improvements. Communicate! Teaching is a form of sharing and learning and is encouraged.
DIRECT & HONEST. The company will not participate in unlawful or unethical activities. Create trust and treat everyone equally. Admit mistakes and quickly bring them to the attention of supervisors.
AUTHORITY & RESPONSIBILITY. Flexibility requires work under a number of managers. Keep supervisors informed when there are conflicting or multiple assignments. Delegate maximum authority and responsibility.
PROFITS. The present opportunities are due to past profits and the many stockholders who deserve returns on their investment. Eliminate waste and maximize profit.
SHARING A BLESSING! Every success is due to being a part of a team. Spread the glory . . . share the credit! Celebrate together!
Adopted August 1987; amended November 1993
NOTE: Fuku-Bonsai evolved into a corporation in 1985 and in inviting a full cross-section of Big Island residents to become stockholders, it was felt that a written statement of philosophy was necessary to serve as a standard to guide the managers. Managers must make decisions, and in the absence of a specific policy, actions must conform to the Fuku-Bonsai Statement of Philosophy. We opted not to write detailed manuals that would be used as a crutch and which could not possibly cover every situation.
In November of 1993, the original Statement of Philosophy was amended to eliminate and replace the well-known GOLDEN RULE: "Do unto others as you would have them do unto you." While we can accept this as a standard for personal conduct, it was not applicable in a business environment. By this standard, managers and staff was forced to continually tolerate unacceptable behavior by arrogant and inconsiderate visitors. After extensive discussion, the statement was amended to:
THE GOLD-PLATED RULE: Treat others with respect, courtesy, and justice. Seek long-term "win-win" relationships and create a positive environment. Preserve the Aloha Spirit for our guests and ourselves."
We expect our staff to treat everyone with common courtesy and respect. But we also expect our guests to reciprocate, and they do. Our staff are authorized to treat people in the same manner as their response. In other words, Fuku-Bonsai staff are not expected to tolerate arrogant and inconsiderate visitors. Happily, we have not had to respond in-kind to uncivil guests, but our staff and managers are more comfortable knowing that they can if they need to.
In today's business environment, there's often a short-term "What have you done for me lately?" attitude. We steer clear of such people and look for true "win-win" mutual interests. We recognize that we can provide a comfortable livelihood for our staff if everyone works together. And while we may not ever be wealthy, we want to create the best working environment.
Our staff has a large voice on whether or not a new employee completes the probationary period. Each supervisor has the right to accept a new person or not and each staffer begins a new probation period when transferring between different divisions. This produced a very compatible staff that have a vested interest in protecting and preserving a comfortable work environment.
In a similar manner, each of us are part of the greater Big Island visitor industry. Ask yourself: "Do you go to Victoria, Canada, or are you going to visit Butchart's Garden? Do you go to Anaheim, California, or are you going to visit Disneyland?" Generally, visitors come because of attractions and the Fuku-Bonsai Cultural Center was established to be a modest attraction.
All of us are fortunate to have Volcanoes National Park as our prime attraction. But we must continue to make the total sum of all visitor experiences and perceptions to be the attraction that will bring visitors back again and again. We recognize that each group has different primary objectives and no one group can represent all facets of the Big Island visitor industry. In this sense, the Fuku-Bonsai Promotional Partner Program attempts to bring together those with similar values and standards. We invite you to make editorial submittals for publishing in this website with your credit line.